Return & Refund

Thank you for shopping at Damaris.store. We value your satisfaction and want to ensure that you have a pleasant experience with every purchase. If for any reason, you are not completely satisfied with your order, we offer a returns process. Please read the following instructions carefully to understand our policy:

1. Return policy within 30 days

We offer a return period of 30 days from the date of delivery for all eligible items. If 30 days have passed since you received your order, unfortunately we cannot accept your return.

2. Conditions for return

To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it, including any tags or labels. You will not be able to initiate a return until your order is in transit. Shipping fees are non-refundable. Please note that no refunds will be issued in cases where the buyer provides an incorrect or untrue shipping address.

3. Start to return goods

To initiate a return, please follow these simple steps:

Contact our customer support team:

Before returning a product, please contact our customer support team. You can contact them via email at [email protected] or through our contact page.

Provide necessary details:

When contacting our support team, please provide the following information:

  • Your order quantity
  • Items you want to return
  • Reason for return

Wait for confirmation:

Our customer support team will review your request and if eligible, will provide you with a Return Confirmation number along with instructions on how to proceed.

4. Refund Method

After receiving and inspecting the product, we will process the refund in the following ways:

Refund method: The money will be refunded to the account or credit card that you used for the original payment.

Refund time: The refund process will take 30 working days from the time we receive the returned product. The time may vary depending on your bank or payment method.

5. Canceling an Order

If you would like to cancel your order, please submit your request within 24 hours of placing the order. After this time, the order will be processed and cannot be canceled. However, you may return the product after receiving it according to our return policy.

6. Late or Missing Refunds

If you have not received your refund after the expected time, please follow these steps:

  • Check your bank account again.
  • Contact your bank or credit card provider: It may take some time for the refund to be officially updated.
  • If you still have not received the money, please contact us via email at [email protected] for further assistance.

7. Communications

If you have any further questions or concerns regarding our returns policy, please contact our customer support team at:

Email: [email protected]

Address: 3030 Kaye Lawn Dr, Louisville, KY 40220, USA

Mon-Fri: 8:00 am – 6:00 pm (EST)

We appreciate your support and hope you will continue to shop at Damaris.store!