Frequently Asked Questions (FAQs) – Damaris.store

Welcome to Damaris.store Frequently Asked Questions (FAQs) page! We’ve compiled some of the most common questions to help you easily find the information you need about shopping at our store. If you can’t find the answer to your question, please contact us at [email protected].

1. What payment methods can I use?

We currently accept PayPal and Payoneer. Both are safe, secure, and fast. You can pay with your PayPal/Payoneer account or with a credit card linked to your account.

2. How long does it take to process an order?

Our standard order processing time is 1 – 3 business days (excluding Saturdays, Sundays, and holidays). Our team will process and pack your order as soon as you complete your payment.

3. How much is the shipping fee?

We charge a flat shipping rate of $6.99 for all orders within the United States.

4. How long does it take to ship?

Standard shipping times are 7 – 15 business days from the time your order ships. Please note that shipping times may vary depending on your location and customs.

5. Can I track my order?

Yes, once your order ships, you will receive an email or text message with a tracking number and a link to track your package. You can track your order directly on our website or via the link provided.

6. What is Damaris.store return policy?

We offer a 30-day return policy from the date of receipt. Returned items must be unused, with all tags still attached, and in the same condition as when you received them. Please note that shipping charges are non-refundable.

7. How do I initiate a return?

To initiate a return, please contact our customer support team via email at [email protected]. Provide your order details and the reason for the return. We will guide you through the process step by step.

8. How long will it take to receive my refund?

Once we have received and inspected the returned item, we will process the refund within 30 business days. The refund will be returned to the account or credit card you used to make the original payment. The exact time may vary depending on your bank.

9. Can I cancel my order after placing it?

You can request to cancel your order within 24 hours of placing your order. After this time, the order will be processed and cannot be canceled. However, you can still return the product after receiving it according to our return policy.

10. What if my order is damaged or lost during shipping?

If your package is lost or damaged during shipping, please contact our customer support immediately. We will coordinate with the shipping company to resolve the issue and ensure you are assisted promptly.